Contact | The Friendly AI

We read every message. The fastest way to reach us is email — we reply within 1–3 business days (Monday–Friday, excluding US federal holidays).

Support Channels

What to Include

To help us resolve your request quickly, please include the following when you write in:

• Your account email (the one you used to sign up)
• A short description of the issue
• The approximate date and time it happened
• For billing issues: the last 4 digits of the card used and the charge amount
• Any screenshots or error messages, if available

Data Requests (Privacy)

You have the right to access, correct, export, or delete the personal data we hold about you. Under the EU GDPR, California CCPA, Brazilian LGPD, and Indian DPDP Act, we respond to verified requests within 30 days. Send requests to [email protected] from the email on file with your account so we can verify it's you.

For Parents and Guardians

If you believe your child under 13 has signed up for Casper, email [email protected]. We will locate the account, delete it, and confirm deletion within 7 days.

Business Hours

Our support team operates Monday through Friday. We do not respond to email outside of business days, but we monitor abuse and safety issues continuously through automated moderation. Urgent safety issues (imminent harm) can also be reported to your local emergency number — Casper's in-chat safety responses provide country-appropriate hotline numbers for the United States, United Kingdom, India, Mexico, and Brazil.